Hui

Shipping & Policies

Key information about shipping and commissioned work.

Current Launch Offer

Free launch shipping until 30 September 2026.

Free standard shipping applies to eligible ready-made paintings sent to Europe, the United Kingdom, the United States, Canada, mainland China, Hong Kong, and Macau. Duties, taxes, special packing, and other extra charges are not included.

View the Collection
Launch Shipping Eligible regions until 30 September 2026.
Careful Packing Packed for the artwork’s size, surface, and frame.
Tracked Shipping Tracking is included.
Direct Support Questions are handled by the studio.

Launch Shipping Offer

Free standard shipping applies to eligible ready-made paintings purchased by 30 September 2026 at 11:59 PM, Florence time for delivery to Europe, the United Kingdom, the United States, Canada, mainland China, Hong Kong, and Macau.

Customs, taxes, brokerage, local fees, express upgrades, remote-area charges, and specialist packing are not included.

Large, heavy, fragile, or specially framed works may need a separate quote.

Dispatch & Delivery

Ready-made paintings usually leave the Florence studio within 1–3 business days after payment. This is dispatch time, not delivery time.

  • Delivery time varies by destination and carrier.
  • Please provide a complete delivery address.
  • Large or specially framed works may need extra preparation.

Tracking & Transit Insurance

Tracking is included. Transit insurance is added where available and may vary by destination and carrier.

Packing & Framed Works

Each painting is packed for its size, surface, frame, and destination. The listing will state whether the work is framed.

Specialist packing or crating may require an extra quote.

Customs, Duties & Taxes

Collectors are responsible for customs duties, import taxes, brokerage, and local handling fees.

Free shipping covers the eligible standard outbound carrier charge only.

Commissioned & Personalized Work

Commission price, schedule, framing, and delivery are confirmed in writing.

A non-refundable 50% deposit starts the commission. The remaining 50% is due after final approval and before collection or shipment.

The ready-made 1–3 day dispatch estimate and launch shipping offer apply only if included in the proposal.

Questions About Your Destination?

Send your country or postal code, artwork title, and framing details. The studio will confirm eligibility and any extra cost.

Contact the Studio

Policy version: 15 July 2026. Offer ends 30 September 2026 at 11:59 PM, Florence time. The terms shown at the time of purchase apply.